Shipping policy

1. When will I receive my order? How much is the shipping charge?
For local delivery, we use courier SF Express to handle your package and normally it takes around 2 to 3 working days for transit.
For international delivery, we use international courier for shipment, depending on your location.  We charge actual shipping fee and orders are expected to arrive most of the destinations in 7 to 14 working days.

2. Will you offer free shipping?
Currently no free delivery service is offered for your orders.

3. How can I check the shipping rate before ordering?
You can always check the corresponding shipping rate for your purchase, simply add the item to the shopping cart, and then select destination, and corresponding shipping cost will be shown.

4. Will my package be charged for import tax or Customs duty?
Unfortunately we cannot speak for Customs.  International order may incur import tax or Customs duty, as long as your country/Customs office elects to charge a tax on your item, you are responsible to pay to receive it.  R2B has no control over Customs’ decision or tell the cost of the charge.  Please contact your local authority for details before placing your order.

5. Can I pick up my purchase at your store?
Yes. Our store pick-up service will allow you to order online and pick up your purchase free from our stores.  When you check out your shopping cart, simply select the pick up location below:

Tsim Sha Tsui Shop
Shop 205, K11 Art Mall
18 Hanoi Road, Tsim Sha Tsui
Kowloon, Hong Kong

If you select store pick up option, please expect your order to be ready in 3 to 4 working days after purchase.